Your privacy matters to us. This policy explains precisely what personal data cuan88 collects, why we collect it, how we use and protect it, and what rights you hold as a Member of our platform.
Last updated: January 2026Our Commitment: cuan88 is committed to protecting the privacy and personal data of all Members. We handle your information with the same discretion and security we apply to your financial transactions.
This Privacy Policy ("Policy") describes how cuan88 ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "Member") who access or use the cuan88 platform at https://cuan88.cam (the "Platform"), including all associated pages, features, and services.
cuan88 operates as an online gaming platform serving Members primarily in Indonesia. We are committed to handling your personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. This Policy should be read alongside our Terms & Conditions, which form the broader contractual framework governing your use of the Platform.
By registering an Account on the Platform or by continuing to use our Services, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree with any aspect of this Policy, you should not use the Platform.
For the purposes of this Privacy Policy, the following definitions apply:
cuan88 collects and processes the following categories of personal data, depending on how you interact with the Platform:
cuan88 collects personal data through the following channels and mechanisms:
cuan88 processes your personal data only for specific, legitimate purposes. The table below summarises the primary purposes for which we use your data and the corresponding data categories involved:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, contact, technical data |
| Processing deposits and withdrawals | Financial, identity, transaction data |
| KYC identity verification and compliance | Identity documents, contact, financial data |
| Fraud detection and prevention | Technical, financial, identity, usage data |
| Customer support and dispute resolution | Communication, identity, transaction data |
| Responsible gaming programme administration | Responsible gaming data, usage data |
| Platform analytics and service improvement | Usage, technical data (anonymised where possible) |
| Promotional communications (where consented) | Contact, usage, preference data |
We do not use your personal data for purposes that are incompatible with those listed above. If we intend to process your data for a new purpose, we will notify you and, where required, seek your consent before doing so.
cuan88 relies on the following legal bases when processing your personal data:
cuan88 does not sell your personal data to any third party. We may share your data only in the following strictly defined circumstances:
We engage trusted third-party service providers who process personal data on our behalf and under our instructions, subject to binding data processing agreements. These include:
We may disclose personal data to government bodies, law enforcement agencies, or regulatory authorities where we are legally compelled to do so, or where disclosure is necessary to protect the rights, safety, or property of cuan88, our Members, or the public.
In the event that cuan88 undergoes a merger, acquisition, corporate restructuring, or sale of all or a portion of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that may result.
We may share your data with other parties where you have given your explicit prior consent for a specific sharing purpose.
All third parties with whom cuan88 shares personal data are bound by contractual confidentiality and data security obligations. We do not permit them to use your data for their own independent purposes.
Given the global nature of online gaming infrastructure, your personal data may be transferred to and processed in countries outside Indonesia. Where such transfers occur, cuan88 takes appropriate safeguards to ensure that your data receives a level of protection equivalent to that afforded within jurisdictions with recognised data protection standards.
Safeguards we employ for international transfers include:
If you wish to obtain further details about the safeguards applied to any specific international transfer of your data, please contact our data privacy team at [email protected].
cuan88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. The following retention periods generally apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of Account plus 5 years post-closure |
| KYC verification documents | Duration of Account plus 5 years post-closure |
| Financial transaction records | Duration of Account plus 7 years post-closure |
| Customer support communications | 3 years from the date of the last interaction |
| Technical and usage logs | 13 months on a rolling basis |
| Responsible gaming and self-exclusion records | Duration of Account plus 5 years post-closure |
| Marketing preferences and consent records | Until consent is withdrawn or Account is closed |
Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle management procedures. Anonymised data, which can no longer identify you, may be retained indefinitely for statistical and analytical purposes.
cuan88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security programme includes:
While we apply rigorous security measures, no digital system can guarantee absolute security. We encourage you to use a strong, unique password for your cuan88 Account and to enable any available account security features.
cuan88 uses cookies and similar tracking technologies to enable core Platform functionality, remember your preferences, analyse usage patterns, and support our fraud prevention efforts. The categories of cookies we use are as follows:
These cookies are essential for the Platform to function correctly. They enable core features such as session management, account authentication, and security verification. These cookies cannot be disabled, as doing so would prevent you from using the Platform.
Functional cookies allow the Platform to remember choices you have made — such as your preferred language, display settings, and responsible gaming limit configurations — so that your experience is consistent across sessions.
With your consent, we use analytics cookies to collect aggregated, anonymised data about how Members use the Platform. This information helps us identify areas for improvement and enhance the overall user experience. Analytics data does not identify you personally.
Where you have provided consent, marketing cookies may be used to deliver promotional content relevant to your interests and gaming activity. You may withdraw your consent for marketing cookies at any time by contacting our support team.
You can control cookie settings through your browser's privacy settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform.
As a Member of cuan88, you hold the following rights in relation to your personal data. We are committed to honouring these rights promptly and without undue burden to you:
Request a copy of the personal data we hold about you and details of how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where retention is no longer necessary or where you withdraw consent, subject to our legal retention obligations.
Request that we limit the processing of your data in certain circumstances, such as while a rectification request is being assessed.
Request a copy of data you have provided to us in a structured, machine-readable format for transfer to another service provider.
Object to the processing of your personal data where we rely on legitimate interests as our legal basis, or to opt out of direct marketing at any time.
To exercise any of the above rights, please submit a written request to [email protected]. We will acknowledge your request within 72 hours and endeavour to fulfil it within 30 days. In complex cases, this period may be extended by up to an additional 30 days, of which you will be notified in advance.
We may be required to verify your identity before processing a data rights request, to ensure that personal data is not disclosed to or altered by an unauthorised third party.
The cuan88 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect, process, or store personal data relating to individuals under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and close the associated Account.
If you are a parent or guardian and believe that a minor under your care has provided personal data to cuan88 without your knowledge, please contact our team immediately at [email protected] so that we can investigate and take appropriate remedial action.
We encourage adults to use available parental control tools to restrict minors' access to online gaming platforms, and to have open conversations with young people about the risks associated with gambling.
The cuan88 Platform may integrate with or reference third-party services — including certified game providers, payment gateways, and analytics tools — that operate under their own independent privacy policies. cuan88 is not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before providing any personal data directly to them.
Where we engage third-party providers as Data Processors acting on our behalf, we ensure through contractual agreements that they process your personal data only in accordance with our instructions and this Privacy Policy. All such providers are vetted for compliance with applicable data protection standards before engagement and are subject to ongoing due diligence reviews.
cuan88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. When material changes are made to this Policy, we will notify registered Members by email and by displaying a prominent notice on the Platform prior to the changes taking effect.
The "Last updated" date displayed at the top of this page indicates when the most recent revision was published. We encourage you to review this Policy periodically to remain informed about how we protect your personal data. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way cuan88 processes your personal data, please contact our data privacy team through the following channel:
For urgent matters relating to potential data breaches, suspected unauthorised access to your Account, or the protection of a minor's data, please mark your message as "URGENT" in the subject line to ensure immediate prioritisation by our team.
Six pillars of our data protection commitment to every Member on the platform
Every piece of data transmitted between your device and our servers is secured with 256-bit SSL/TLS encryption — the same standard used by major Indonesian banks such as BCA and Mandiri.
Our identity verification process ensures that your Account is protected from impersonation and fraud. KYC documents are stored in access-controlled, encrypted environments at all times.
cuan88 does not sell, rent, or trade your personal data to any third party for commercial gain. Your data is used exclusively to deliver and improve your experience on our platform.
You hold six distinct data rights under this Policy, including access, rectification, erasure, and portability. Exercise any right by contacting our support team — we respond within 30 days.
We do not retain your personal data indefinitely. Clear retention schedules govern every data category, from transaction records to support communications, with secure deletion upon expiry.
Our platform infrastructure is monitored around the clock for anomalous activity. Independent penetration tests and security audits are conducted regularly to identify and close vulnerabilities.
Our support team is available 24/7 to address any data privacy question or rights request. You can also review our full Terms & Conditions or visit the FAQ for quick answers.