Gaming should be an enjoyable form of entertainment, not a source of harm. cuan88 is committed to ensuring that every Member has the tools, resources, and support necessary to play responsibly and stay in control.
Adults Only — 21+At cuan88, we recognise that for the majority of our Indonesian Members, online gaming — whether sports betting on BRI Liga 1 and international football, live casino play, slots, or togel (Indonesia's traditional numbers lottery) — is a harmless leisure activity enjoyed in moderation alongside other forms of entertainment. However, we also acknowledge that a small percentage of players may develop problematic gaming behaviour that can negatively impact their financial stability, relationships, and mental health.
Responsible gaming is not a compliance checkbox for cuan88. It is a core operating principle embedded in every aspect of our platform design, from the account registration flow to the withdrawal process. We aim to create an environment where Members can enjoy the thrill of gaming while maintaining full awareness of their spending, their time commitment, and the statistical realities of chance-based entertainment.
This page outlines the self-management tools available on the cuan88 platform, describes the warning signs of problem gambling, and provides guidance on how to access external support resources if you or someone you know is struggling with gaming-related harm.
Age Restriction: The cuan88 platform is strictly intended for adults aged 21 years and over. Anyone under 21 is prohibited from registering an account or participating in any form of gaming on this site.
cuan88 provides a suite of responsible gaming tools designed to help you set personal boundaries and maintain control over your gaming activity. All tools are accessible directly through your Account settings and can be activated or adjusted at any time.
Set a maximum amount that you are permitted to deposit into your cuan88 Account over a defined period. Available timeframes include:
Once a deposit limit is set, any deposit request that would cause you to exceed the configured threshold will be automatically declined by the platform. You may decrease your deposit limit at any time, and the new lower limit takes effect immediately. If you wish to increase a deposit limit, the change is subject to a 24-hour cooling-off period before it becomes active — this delay prevents impulsive decisions during periods of heightened emotional engagement.
Configure a maximum duration for each gaming session. When the session timer reaches your configured limit, the platform will display a prominent notification reminding you of the elapsed time. You may choose to continue playing (subject to a secondary confirmation step) or log out. Session timers help maintain awareness of time spent gaming and encourage regular breaks.
Request a temporary break from gaming by activating a cooling-off period. During this time, your Account will be suspended — you will not be able to log in, make deposits, or place wagers. Available cooling-off durations include:
A cooling-off period can be activated instantly and cannot be reversed once initiated — the full duration must elapse before your Account is automatically reactivated. This measure ensures that the break is meaningful and not circumvented during a moment of temptation.
If you feel that your gaming activity has become harmful and that short-term cooling-off measures are insufficient, you may request a self-exclusion from the cuan88 platform. Self-exclusion is a formal, legally binding commitment to cease all gaming activity for a minimum period of six months. During a self-exclusion period:
Self-exclusion requests are processed by our dedicated compliance team within 24 hours of submission. To request self-exclusion, contact our support team at [email protected] with the subject line "SELF-EXCLUSION REQUEST". At the end of the exclusion period, your Account will not be automatically reactivated — you must contact our team and confirm in writing that you wish to resume gaming. A further 24-hour reflection period applies before reactivation is completed.
Important: Attempting to open a new Account while under an active self-exclusion is a serious violation of our Terms & Conditions and may be referred to the appropriate authorities. Self-exclusion is a tool designed to protect your wellbeing — we take it seriously and expect all Members to do the same.
Six mechanisms available to every Member on the cuan88 platform at no cost
Set daily, weekly, or monthly caps on the total amount you can deposit. Decreases take effect immediately; increases are subject to a 24-hour delay to prevent impulsive decisions.
Configure alerts to notify you when you have been playing for a set duration. Helps maintain awareness of time spent and encourages regular breaks from the platform.
Take a temporary break ranging from 24 hours to 6 weeks. Your Account is fully suspended during this period — no logins, no deposits, no gameplay.
A formal commitment to cease all gaming activity for a minimum of six months. Legally binding and enforced across your identity — cannot be reversed during the exclusion period.
View a complete, exportable record of every deposit, withdrawal, wager, and win on your Account. Full financial transparency helps you monitor your net gaming position over time.
Our Indonesian-speaking customer service agents are available around the clock to discuss responsible gaming concerns, activate tools, or facilitate self-exclusion requests.
Problem gambling — sometimes referred to as gambling addiction or compulsive gambling — is a behavioural disorder characterised by an inability to control gaming activity despite negative consequences to one's financial situation, relationships, work, or mental health. It can affect anyone, regardless of age, income, education, or cultural background.
The following warning signs may indicate that your gaming behaviour, or that of someone you know, has moved beyond harmless entertainment into harmful territory:
Spending more money on gaming than you can afford to lose, or using money intended for essential expenses (rent, food, utilities, school fees) to fund gaming activity.
Borrowing money from family, friends, or financial institutions to fund gaming, or selling personal possessions to generate gaming capital.
Gaming for increasingly long periods or at progressively higher stakes to achieve the same level of excitement — a phenomenon known as tolerance.
Repeatedly attempting to "chase losses" — continuing to play in an effort to win back money lost in previous sessions, often leading to deeper financial losses.
Lying to family members or friends about the extent of your gaming activity, hiding losses, or creating elaborate stories to conceal where money has gone.
Experiencing restlessness, irritability, or anxiety when attempting to reduce or stop gaming — withdrawal symptoms similar to those seen in substance-use disorders.
Neglecting responsibilities at work, in education, or at home due to time spent gaming or recovering from gaming sessions.
Gaming as a means of escaping negative emotions such as stress, depression, loneliness, or guilt — using gaming as a coping mechanism rather than entertainment.
If you recognise three or more of these warning signs in your own behaviour, we strongly encourage you to take action immediately. The first step is acknowledging the problem; the second is seeking help.
cuan88 is committed to connecting Members with professional support resources when gaming becomes a source of harm. While we provide on-platform tools to help you manage your activity, external specialist support may be necessary for those experiencing severe problem gambling behaviour.
Indonesia does not currently operate a dedicated national problem gambling hotline. However, several regional mental health crisis lines can provide immediate support and referrals to addiction counselling services. These services are typically available in Bahasa Indonesia.
Jakarta Crisis Centre: (021) 500-454 — 24-hour crisis support for Jakarta and surrounding areas (WIB, UTC+7)
Into the Light Indonesia: Mental health support organisation offering counselling referrals and online peer support communities. Available in both Indonesian and English.
Cognitive Behavioural Therapy (CBT) and other evidence-based therapeutic interventions have been shown to be effective in treating gambling addiction. Consider reaching out to a licensed psychologist or psychiatrist who specialises in addiction treatment. Many Indonesian mental health professionals now offer remote consultations via Zoom or WhatsApp video, making access easier for those outside major cities like Jakarta, Surabaya, and Bandung.
Gamblers Anonymous (GA) is a peer-support fellowship that follows a 12-step recovery programme modelled on Alcoholics Anonymous. GA meetings provide a safe, non-judgmental space where individuals struggling with gambling addiction can share their experiences and receive support from others who have faced similar challenges. While GA chapters in Indonesia are limited compared to Western countries, online English-language meetings are accessible worldwide via Zoom and can be a valuable resource for Indonesian Members fluent in English.
International GA Online Meetings: gamblersanonymous.org — schedule of daily online meetings in multiple languages and time zones
Contact cuan88 Support: If you are unsure where to start or need assistance navigating external resources, our customer service team is available 24/7 to listen, provide guidance, and facilitate activation of any on-platform responsible gaming tools. Email [email protected] with the subject line "PROBLEM GAMBLING SUPPORT" for priority handling.
Problem gambling does not affect only the individual engaging in the behaviour — it has ripple effects across families, relationships, and communities. If you are concerned about a loved one's gaming activity, the following guidance may help you approach the situation constructively:
If the person is a minor (under 21 years of age) and you believe they have been gaming on cuan88 or another platform, please report this to our team immediately at [email protected]. cuan88 has a zero-tolerance policy for underage gaming and will investigate all such reports thoroughly.
Our support team is standing by 24/7 to help you set deposit limits, initiate a cooling-off period, or request self-exclusion. You can also review our FAQ for more information about how each tool works.